Home Care
The care you need, at home
Homes are often at the heart of our lives because they hold a lifetime of special memories and experiences. At Bene, we like to think that our clients are at the heart of all that we do too. We not only appreciate your goals, we make them our own so that you can enjoy your life to the fullest. That’s why our Home Care support service is so important.
Perhaps you need a little extra help around your home, or after a stay in hospital – you can rely on Bene Casa Home Care to provide daily or weekly services that support independent living in your own home. Our specialised nursing support, senior fitness, and lifestyle and wellness programs suit all kinds of needs, including the chronically ill and people with disabilities.
A new lease on life
Home life is just the start. Imagine a personal concierge style service that eases daily burdens and provides just the right level of independence you need to get out and about with friends, family and your community. With Bene, a little help can go a very long way.
You may need a little personal shopping assistance, some help with the cleaning and laundry, or transport to appointments and social outings. It’s like help from family or friends who know when and how to make living at home a bit easier and safer, so you’ll be free to pursue your interests and discover more time to enjoy life.
All the services you care about
Home care services include support with household chores, home maintenance, gardening, running errands, help getting to appointments and attending social outings. Our personal care services, which may include nursing support or lifestyle and wellness programs, are to ensure you can live independently in the comfort of your own home. Whatever you need, talk to Bene about how we can provide some added support for you at home.
All the services you need
Home & Garden
- Cleaning
- Spring cleaning
- Bed-making and linen change
- Laundry and ironing
- Cooking
- Grocery shopping
- Basic home maintenance
- Basic garden maintenance
Personal Support
- Dressing and undressing
- Bathing and showering
- Grooming
- Personal hygiene
- Assistance with eating
- Medication management
- Wound care
- Pain management
- Toileting
- Continence management
- Chronic disease management
- Diabetes care support
- Dementia care support
- Palliative care support
- Overnight care
- 24-hour access to emergency assistance
- Assistive technology
- Aids and equipment
- Home modifications
Lifestyle & Wellness
- Staying social at home
- Staying social out and about
- Group and one-on-one social activities
- Support to maintain hobbies and interests
- Personal transport and chaperone
- Personal shopping assistance
- Allied health services
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KatharinaI am so glad that Bene could be my provider as they understand different nationalities and their special needs. I always look forward to seeing the carers with whom I have formed friendships and they make me feel special in every way. Read more.
Bene Casa
Government Changes to Home Care
As part of the Federal government’s aged care reforms and the New Aged Care Act 2024, the Home Care Package (HCP) program is changing to the new Support at Home program from 1 November 2025.
The government is making these changes in response to the Royal Commission into Aged Care Quality and Safety. Support at Home aims to support older people to live in their own homes for as long as possible, and the way those supports are arranged and funded will change.
Support at Home is designed to care for you and improve the way that you are involved in your home care with Bene.
Your care
Your care is important, and we will work with you to make sure your services continue smoothly.
- What is changing?
- Frequently Asked Questions
Starting on 1 November 2025, the Australian Government will introduce the Support at Home program. This program will replace the Home Care Packages and the Short-Term Restorative Care (STRC) Program. The Commonwealth Home Support Program (CHSP) will transition from 1 July 2027.
The new Support at Home provides eight levels of funding for a broad range of services and will be based on your needs. Unlike Home Care Packages, Support at Home offers quarterly budgets based on your support level, making it easier to manage your care needs throughout the year.
Contributions
The Government will cover 100% of clinical care services and will pay a portion of the cost of independence and everyday living supports. Depending on your income and assets assessment, you may be required to contribute towards your services.
Services
Support at Home focuses on providing Government funding for services which help you stay at home longer. All services are grouped into one of three categories:
• Clinical supports: nursing care, therapeutic services, allied health, nutrition and restorative care.
• Independence supports: personal care, social support, respite, transport and assistive technology.
• Everyday living: domestic assistance, home maintenance, meal preparation and delivery.
There is also the new Assistive Technology and Home Modification (AT-HM) Scheme, where you can access additional funding for technology and home modifications to help you stay at home longer. Support at Home also provides funding for Restorative Care and End-of-Life pathways for short-term support when you need it.
The new Act takes a rights-based approach, placing older Australians at the centre of care. It aims to strengthen the Australian aged care system, prioritising the rights, dignity, and needs of older people, The key changes include:
- Better care in homes, communities, and residential facilities
- Stronger accountability for aged care providers
- Alignment with recommendations from the Royal Commission into Aged Care Quality and Safety
The Home Care Package program is changing to the Support at Home program. Support at Home will launch on 1 November 2025, and will replace the Home Care Packages (HCP) and Short-Term Restorative Care (STRC) programs. This program aims to provide needs-based support to help people stay in their homes longer, with a defined services list across three categories:
- Clinical care (e.g., nursing, physiotherapy, care management)
- Independence support (e.g., personal care, showering)
- Everyday living assistance (e.g., cleaning, gardening, meals)
The Support at Home program is designed to:
- Promote Independence: Help more older Australians stay independent at home, with plans to support an additional 300,000 people by 2034.
- Simplify Services: Combine existing in-home aged care programs into a single, streamlined system.
- Ensure Fairness: Introduce new assessment and classification systems to make accessing care more equitable.
- Encourage Early Intervention: Focus on proactive care to help people remain active and independent for longer.
- Provide Higher Levels of Care: Offer more intensive support for individuals with complex needs who require extra help to stay at home.
If you already access the Home Care Packages Program, you will move to Support at Home on 1 November 2025 and keep the same level of funding to access services from the Support at Home service list.
If you already receive a Home Care Package or start receiving one before 1 November 2025, you will not need to be reassessed for Support at Home.
You will automatically transition to the New Support at Home program on 1 November 2025, and your funding will match your current Home Care Package level.
In the future the Government’s new Single Assessment System will make it easier for you to access Support at Home services as your needs change.
Yes. If you currently receive a Home Care Package, your care manager will be in touch before 1 November 2025 to discuss this with you. It is our responsibility to make sure you feel comfortable and understand the terms of your agreement. You can also ask questions if anything is unclear.
You can choose not to sign the agreement and discuss any concerns you may have with your care manager.
You will receive a quarterly budget that aligns to your funding classification at the time of assessment. Starting from 1 November 2025, if you are on a current Home Care Package, you will be automatically transitioned to a Support at Home package and your quarterly budget will reflect your annual HCP budget.
You won’t lose your unspent funds but there are new rules around how you can use this funding within the Support at Home program. You don’t have to wait though as you can already use these funds towards services that will help you stay at home longer.
Your contribution will depend on your income and assets. To determine your contribution to your Support at Home program, you must have your income and assets assessed by Services Australia. The government will fully fund clinical care, and contributions for other services will be based on means testing.
It’s our responsibility to collect your contribution on behalf of the Government and we will do this by direct debit.
We’re here to help. You can always ask your care manager, call us on 08 8131 2000 during business hours, or click the link below to send us an email:
The Commonwealth Home Care Package is funded by the Australian Government Department of Health, Disability and Ageing. Although funding for the services has been provided by the Australian Government, the material contained herein does not necessarily represent the views or policies of the Australian Government.